eGovernment Program

Countywide IT Programs - eGovernment Program

In 2007, Orange County launched an eGovernment (eGov) initiative to enhance the way the County interacts with, and provides information to, the general public via online technology. Specifically, eGov promotes online service delivery and citizen engagement by making it easy to do business with the County online by providing a citizen-centric front door into all County information and services, regardless of which department provides the service. The initiative is a County Strategic Priority led by the CEO Chief Information Office in collaborative partnership with County agencies and departments. Program governance is provided by an Executive Steering committee and Board of Supervisor approved policies. A set of Countywide eGovernment and social media policies, guidelines and standards have been developed to promote and support this effort.

eGov Program Key Objectives

eGov Technical Components

  • Provide the public with a consistent, intuitive, single location for accessing all County information and online services through an anytime, anywhere model
  • Increase public use of County on-line information and service offerings
  • Provide County employees with an effective employee portal for self-service processing
  • Reduce County operating cost through shared solutions and cost-effective service channels
  • County Public Web Portal
  • Shared Content Management system
  • Self-service on-line tools
  • Social media networks
  • Countywide Employee Portal (pending)

eGovernment Tactical Goals

FY 2011-12
Due to funding challenges, the eGov Working Group, consisting of County Department representatives, was asked to explore cost reduction options. As a result, in 2012, the County will transition core eGov technology and support services to a hosted, managed service solution. This transition is expected to reduce eGov’s annual operating budget by 40% annually once fully implemented in September 2012, while providing improved website functionality.

  • Transition 57 of the County’s 61 websites onto new eGov technology
  • Perform a redesign of County websites

FY 2012-13

  • Partner with the Treasurer-Tax Collector to implement a Central Web Payment Portal
  • Provide website visitors with “My OC” portal personalization services
  • Implement citizen-centric mobile applications